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Call Center Specialist

We are searching for a reliable, punctual, and driven dental call center specialist! We have a beautiful call center and high volume of patients! We are searching for someone who is confident in handling calls, confirming appointments, & helping patients! Please read & only serious QUALIFIED inquiries only:

Must have

  • Dentrix experience (min. 1 yr)
  • Customer Service experience (min. 1 yr)

Call Center Agent Job Duties:

  • Obtains client information by answering telephone calls; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • 通知客户解释程序;answering questions; providing information.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.

Call Center Agent Skills and Qualifications:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

  • Max. file size: 128 MB.
  • This field is for validation purposes and should be left unchanged.

Front Desk Receptionist

We are a well established and a premier dental speciality office located near midtown in Houston, TX. We cover all aspects of dental treatments such as Orthodontics, Prosthodontics, Endodontics and Cosmetic Dentistry. With the highest levels of professionalism and expertise in dentistry we serve everyone from young adults to the elderlies.

We are looking for professional, focused and highly organized call center agents or front desk receptionists with the ability to speak and write in both Spanish and English to join our very busy call center team in our well established and growing dental practices.

Job Description:

  • Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment
  • Your goal is to place 200 to 300 calls per day.
  • Properly greet callers, collect and or provide information based on purpose of call and script requirements.
  • Conduct outreach calls, and general outbound calling, contact leads and setup appointments
  • Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience
  • Handle all aspects of patient appointment scheduling and referrals
  • Ability to understand basic health care industry terms
  • Ability to handle multiple incoming callers/patients, tasks and responsibilities.
  • Respond to customer via text, emails, Facebook messenger, Instagram DM & Other Online chats.
  • Complete any required data entry, call logging and generating daily, weekly & monthly reports
  • Build sustainable relationships and engage patients by taking the extra mile
  • Frequently attend online educational seminars and workshops to enhance your knowledge and technical performance level
  • Identify patient needs, clarify information, research every issue, and provide solutions and/or alternatives

Requirements:

  • Must be bilingual ( Spanish )
  • Must have 1 year of Dental or Medical Office experience
  • Previous 1 year experience as a call center representative or front desk receptionist is a big plus
  • Excellent organization and time management skills
  • Excellent communication skills including active listening and articulate phone voice.
  • Must be Fast learner and have desire to teach, train and support others
  • Dental experience or clinical office support experience highly preferred
  • Strong verbal and written grammar skills
  • Previous experience working with CRM and lead management softwares is a plus
  • Experience working with Patient Management Software such as Dentrix is a big plus
  • 高中文凭/格是必需的。更高的学位s are preferred.
  • Max. file size: 128 MB.
  • This field is for validation purposes and should be left unchanged.

Dental Assistant

Job description

Omega Dental Specialists is seeking an energetic and professional Dental Assistants to join our team. We provide high-quality dental care and an exceptional experience for our patients.

We have multiple offices throughout Houston that have open positions available.

Job Duties & Requirements:

Assist Dentist with all procedures (Extractions, surgery, implants, fillings, crowns, etc.)
Make temporary crowns
Take alginate impressions and pour/trim stone models
Sterilize instruments
Prepare treatment rooms
Greet patients with a smile
Record medical history for each patient
Perform digital X-rays on patients (Panoramic, Bitewings, Periapicals)
Digital intraoral photography
Chart existing and recommended treatment
Maintain a clean and safe working environment

Education & Background Requirements:

1yr experience (preferred, will train the right person)
RDA License (required)
Current CPR certification (required)
Bilingual English/Spanish (preferred)
Knowledge of Dentrix software (preferred)

Job Type: Full-time

License/Certification:

  • Registered Dental Assistant License or Certification (Required)
  • Current CPR Certification (Required)

Duties:

  • Assisting chair-side
  • Taking records, impressions, or x-rays
  • Using computers to update electronic patient records
  • Assisting with lab tasks as needed
  • Assisting with front office tasks as needed
  • Max. file size: 128 MB.
  • This field is for validation purposes and should be left unchanged.
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