We are searching for a reliable, punctual, and driven dental call center specialist! We have a beautiful call center and high volume of patients! We are searching for someone who is confident in handling calls, confirming appointments, & helping patients! Please read & only serious QUALIFIED inquiries only:
- Dentrix experience (min. 1 yr)
- Customer Service experience (min. 1 yr)
Call Center Agent Job Duties:
- Obtains client information by answering telephone calls; verifying information.
- Determines eligibility by comparing client information to requirements.
- 通知客户解释程序;answering questions; providing information.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
Call Center Agent Skills and Qualifications:
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking